If your company, like mine, is not tolerant of 5+ days of downtime for your website hosted on Verio, this should help you through the process of running for the hills…
As Verio’s official “party line” is that you must call Customer Care to close your account (Reference: http://support.verio.com/documents/view_article.cfm?doc_id=3755), I figured I’d save you the hassle of sitting on hold for an hour+ by telling you what they’ll tell you to do after you sit on hold.
1) Log into your website control panel… if you don’t know where that lives, go here: http://support.verio.com/apps/p_custtools/accountAccess.php and put in your domain and the primary account holder’s e-mail address as follows:
2) Once logged in, click the “Account Administration” link (it’s at the top left of the page or thereabouts)
3) Log in again with the same username and password that you just used to log into your website’s control panel
4) At the top of the page, click the Account Management link:
5) Under “Profile,” choose “Account Options”:
6) You should see an icon to modify or close your account (sorry I don’t have a screenshot for this one)
7) Run through the wizard to close the account (it’s a few steps asking why you’re leaving, etc.)
8) Print or save your confirmation page… Verio has been known to continue charging after cancellation, so having this confirmation page saved is essential if you continue to see Verio charges on your credit card!
The cancellation e-mail will go to your primary e-mail contact and will probably get caught in your spam filter, so check there first before getting huffy with Customer Service :-)