After having found myself typing the following line (among others) roughly 5,000,000 times, I decided there must be a better way:
“The issue in this ticket appears to be resolved. If you have any questions or if this same issue recurs, please reply back to this e-mail and the ticket will automatically be re-opened. Alternatively, you can call XXX-XXX-XXXX xX and reference the ticket number in the subject line. Thanks!”
I just completed a quick search for freeware that would automate typing in these commonly-used phrases.
For the PC, I’d recommend Autotext: http://www.autotext-software.com/
For the Mac, I’d recommend Kissphrase: http://www.chimoosoft.com/products/kissphrase/
Both allow you to find-and-replace in real time for key phrases or key combinations, which it will then replace with the text you specify.
Here’s a screenshot of the configuration of Kissphrase for the Mac:
…and the configuration screen for Autotext for the PC:
So, when I type in t-r-! (without the dashes), I get this:
Hope this helps save you some time!